CONTACT PAGE

Get in touch with us for more information

If you need help or have a question, we're here for you

Contact Information

Our Location

LOT 28802 JALAN 9/48A,OFF JALAN SENTUL,51100 KUALA LUMPUR

Phone Number

+60 3 4050 4453

Email Address

info@walaway.com

Working Hours

Monday - Friday: 9:00 AM - 6:00 PM

Saturday: 10:00 AM - 4:00 PM

Connect With Us

Send Us a Message

Connect With Us on WhatsApp

For immediate assistance or to learn more about our vendor opportunities, connect with us directly on WhatsApp. Our team is ready to answer your questions and guide you through the process.

Instant Responses

Get quick answers to your questions without waiting for email responses.

Business Onboarding

Complete your vendor registration process directly through WhatsApp.

Dedicated Support

Access personalized assistance for both travelers and business partners.

Chat With Us
WhatsApp Business Chat

Frequently Asked Questions

How can small businesses join the Walaway platform?

Small businesses of all sizes can join our platform through a simple registration process. You can start by contacting us via WhatsApp or filling out the form on our website. Our team will guide you through the onboarding process, which includes setting up your profile, listing your products or services, and integrating with our payment system.

How does the B2C chatbot work for travelers?

Our in-app B2C chatbot uses advanced AI to provide personalized travel recommendations, answer questions, assist with bookings, and offer support throughout your journey. It learns from your preferences and past interactions to deliver increasingly relevant suggestions and assistance.

What are the fees for vendors using the platform?

We offer flexible pricing options for vendors based on your business size and needs. Our standard model includes a small commission on completed bookings, with no upfront or monthly fees. For detailed pricing information, please contact our business development team through the form above or via WhatsApp.

When will I receive my booking confirmation?

Since Walaway operates like a digital travel platform, all bookings are confirmed instantly upon successful payment. There is no physical delivery involved — confirmation and details are sent via email or WhatsApp immediately after checkout.

Refund & Return Policy

At Walaway, we strive to provide a smooth and enjoyable experience. However, if you need to make a change or cancel your booking:

  • Refunds: Full refunds are available for cancellations made at least 48 hours before the scheduled booking.
  • Returns: Not applicable as our services are digital and involve activity or travel bookings. No physical items are delivered.
  • How to request: Email info@walaway.com with your booking details.

Find Us

Visit our office in Kuala Lumpur or connect with us online. We're always happy to meet our users and partners in person.

LOT 28802 JALAN 9/48A,OFF JALAN SENTUL,51100 KUALA LUMPUR